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They then told me well maybe it was a language barrier. #use-your-dollar-power-and-boycott! He has been the most helpful from all of the others, and he always brings a smile to our faces. She was helpful and patient. This review website it nice because it tries to validate its reviews and reviewers. This was the best customer service experience I have ever received! Failure to provide a valid invoice eliminates any legal expectation of payment and that is my complaint (see details below). FREE MOVING QUOTE Service areas: Having nothing to do with late fee, the monthly cost of the unit will INCREASE if you make your purchase online. Specialties: Our priority is to keep our customers safe! My morning started out wrong. He also, somehow, encouraged us that we should occupy an additional vacant storage space, and so what was supposedly going to be a temporary storage space has been stretched to a longer period. Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. Reserve a storage unit today with no credit card required! I want to be able to do this at 10pm at night when I have time available, and not during the day when I am working are dealing with other things. The property manager was very helpful as well and he assisted me. Nick tried his best to explain to an annoying old guy (that would be me) that a monthly email reminding me to pay my bill is a courtesy and no excuse for me not paying my bill. 38 reviews of Extra Space Storage "Well, we have to sell our house! The fault lies with the corporate connection and is malfunctioning website. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. But I did not receive any voicemail or message from her. So is that fair? Specialties: Store your belongings at Extra Space Storage on 1860 Vine St in Los Angeles, CA today. This is a ridiculous answer that leads me to believe they are not hiring the right programmers. The ability to deliver hyper-localized ads while operating at an enterprise level is crucial to its success. Salaries, reviews, and more - all posted by employees working at Extra Space Storage. 6 reviews of Extra Space Storage "Haroldine at extra space storage is helpful , knowledgeable,and answered all my questions … I started using Extra Space about a year ago. Thank you, you have successfully subscribed to our newsletter! Consumers can go online for a breakdown of cities and which units are available in each city. Our large selection of storage units, climate controlled units, drive up access, exceptional security, … I normally don't take items to storage my son-in-law does. Thank you so much!! So storage … Cindy’s very poor customer service skill. Get directions starting from: example: 1234 … I highly recommend contacting Brittany for your storage needs. More recently I confirmed that I was using the email on file for my user name (that is the procedure). I still could not login so I tried to change my password thinking I had remembered it incorrectly. 17 reviews of Extra Space Storage "The building is clean and well lit, the temperature control has always been good. I didn't know how to use the lock correctly. She is sincere and keeps her word! As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. It is totally disgusting. ConsumerAffairs is not a government agency. Moving is worst thing to do in life when no help being alone looking for storage and movers and packing unpacking. I wasted 30 min over to find my buildings and then No elevator which gave me mental shock. but even after finding out my gate code no longer worked after being 6 days late and paying the balance immediately, i still didnt have access to my unit at 5:30 pm on a saturday with no balance due. I would move to another storage facility, but I have wasted too much time moving things into the facility, but once I downsize my house to simplify my life to deal with my family's medical problems I will move out of this facility and look elsewhere if I need storage in the future. I didn't check website till today to find out if they really Jack the price for public. Be Blessed and Be Safe! Specialties: Store your belongings at Extra Space Storage on 8038 Arjons Dr in San Diego, CA today. This property nice clean and out of the way. The more recent problem is a malfunction of the website that does not allow me to pay my bill on-line and does not allow me to get a monthly invoice to pay my bill. There has also been times when he arrives on his golf cart to check on us and see if everything is fine. I rented a storage unit for a little over a year and a half with no problems and had my account set up with automatic withdrawal until the last few months. But fact is on their website Perrine for that size is same I used to pay. Amber is the exactly what a manager should be. I initially reviewed this storage space and gave them a 5 star. Insurance is required for each unit rented. Its location on this page may change next time you visit. 6 months in and Just found out today that my rent was increased by $60 after 4 months. Extra Space Storage on Mission St provides secure, convenient self storage in South Pasadena, CA. When I booked this Chantilly storage unit manager didn't explain how to get in and how many buildings are there with elevator and what floor. Unsubscribe easily. So they can collect $8 extra from me telling me it's market price and raise every 6 months? I will be looking for a space at a different company. No wonder everyones is trying to sue them, not only do they steal your money the raise the price all the time. I have not had a good interaction with Kim or Nick, but it is not their fault. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. We down-sized our storage … PROS. I would like to rave about the service recieved at edmund,ok s bdwy location. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. Thanks Extra Storage was very helpful over the phone. Our large selection of storage units, exceptional security, electronic gate access, all-hours access, personal … See what employees say it's like to work at Extra Space Storage. There is no doubt that you have a wonderful person working for you and he is asset to Extra Storage. How greedy is that and in the Covid-19 pandemic we're in. Even my dog Kyra loves to see her when we visit there. Home Services. I am writing this up as a case study to use in my start-up business and how not to manage customer service. I lost my $700 hiring next mover next day which was my time, stress and money loss. Alternatively, you can give them a credit card number to pay your bill and absorb the periodic rate increases as long as I realize you have to call them up to find out the status of your account. Unsubscribe at any time. However, failure to provide an invoice through mail, email, or a website is unlawful and provides no expectation of payment. Now almost 6 months into renting I’m retracting. The manager, David, walked us through the sizes and rates of storage … I was impressed by the high degree of service provided to me and other customers I saw. Other hand I rented Chantilly Lee hwy VA storage in August this year 2020. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. Reviews from Extra Space Storage real costumers. We value your privacy. Given the previous section, one wonders what my complaint is. We have the storage … Excellent and you won't be disappointed. As I said previously, the facilities and staff are very good. Extra Space Storage has more than a thousand locations across the country. Thanks! I am receiving my invoice via none of these avenues so charging me a late payment fee is unlawful. © 2020 Trustpilot, Inc. All rights reserved. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Brittany is everything a professional individual should be plus some. I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. This is the treatment I received as an Extra Space Storage customer. 10 reviews of Extra Space Storage "Opened a storage unit here about a month ago. They will work to make sure everything is perfect for you and your storage unit. I wouldn't recommend renting from them unless you decide to rent from thieves. Other Amenities & Services … My pricing was increased by almost 25% once I got the unit. They are clean and have easy after hours access through key pads. I had issues but they fixed it as their DM was good. Unsubscribe easily. Our large selection of storage units, climate controlled units, drive up access, exceptional security, … It caused me to waste two hours of my time showing up on a weekend to find my unit locked. They get you on the hook, then BAM. COVID update: Extra Space Storage has updated their hours and services. We have the storage solution you're lookin for in Hillsboro! They do this as a reasonable security measure, and I suspect that this is outlined in that long wordy contract that none of us read completely. COVID update: Extra Space Storage has updated their hours and services. So who will take that loss moving in and out plus mental emotional stress and financial loss? Therefore I offer a simple method to validate called the pro/con approach. He expeditiously and diligently worked to review, research and resolve the misunderstanding. They offer various storage unit sizes as well as storage for small to large vehicles and boats. & N. Parfitt. Specialties: Store your belongings at Extra Space Storage on 372 W Aviation Rd in Fallbrook, CA today. If you need a storage unit in Rio Rancho NM, don't waste time shopping around. Service was thorough and efficient without any attempt to sell me items I didn't want. Reserve a storage unit today with no credit card required! When I tried this, the website displayed an internal error. The worst part is the mice. The managementkeeps trying to charge my account before my payment Is due and they don't seem to care about the poor conditions, couldn't even offer a discount, just unprofessional. I was sweating 62 yrs old lady and my mover dropped my stuff walked out. Jessica, … Sign up to receive our free weekly newsletter. 19 reviews of Extra Space Storage "Staff is helpful, nice and willing to go the extra mile. Suddenly I came to know it was $20 late charge. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. Brittany and dierek have exceeded my expectation during the intake session. The cost of these facilities is likely significant so they will likely have to charge premium rates to support the associated costs. I believe an investigation with Attorney General for storage units across the USA is well over due! Storage lease: If people rent for a year or more they can receive the 13th month for free. Not a good way to do business is to lie to your customer's. As someone who does research in higher education methods in STEM fields, I know the other way to validate a review or survey is internal consistency. The customer service is fabulous! Moving tips: FAQ. This issue has caused me to waste a couple hours on two different occasions that I value at much more than 2 x $59.50 I am requesting. We just want you to know that of all the people that you have had working at this location that certain people stand above others on their own, and that person is Rex Hofeiter. I do think this is unethical the way they are operating their business. For more information about reviews on ConsumerAffairs.com please visit our Very excited to announce this award as one of Glassdoor's … Unfortunately I have had some bad experiences with Extra Space. I called the corporate website number again and they told me it would take a few days to fix this. More recently, this invoice delivery requirement can be provide via website access like most companies do. This company is a ripoff. Extra Space Storage on SE 67th Ave offers a wide range of storage units, heated storage, drive-up access, and exceptional security. 10 reviews of Extra Space Storage "Yes, I am a fan but there would be another star if the new mgr was as friendly and helpful as … This is the BEST place to do business, they truly care and value the customer experience! Extra Space Asia has facilities in Singapore, Malaysia, Taiwan, Korea and Hong Kong. Restaurants. Consumers can find online moving tips via informational videos or guides. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Eufuma is the professional that every business would desire! My advice to Extra Space Storage is to pay a decent salary to hire competent programmers to fix their website and on-line payment system. Whether you intend to store a motorcycle, car, boat, or RV, our … They have removed the late payment fee after I call them to give a credit card over the phone, but they act like they are doing me a favor when they are actually in violation of legal business practices. Thanks Extra Storage was very helpful…Thanks For Everything! A link has directed you to this review. The local staff tried to help, but they fell short, and they are only empowered to give me $25 off of my rent when things really go bad. Nick gave me the party line that he may be able to get me an additional $25 form my trouble, but it was doubtful that he could get me an additional half off my rent ($59.50 vs. $25). DM called me last night whom I dealt in the past and was always rude and didn't allow me to speak at all telling me THIS IS THE WAY I TREATED HIS ALL EMPLOYEES WHEN THEY TRY TO HELP ME. I did complain and my facility manager said she would try to get me a discount on my first months rent when asked for a half month discount. She saw I was upset. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. Anyway it was waived and not sure it was twice waived as their website always malfunctioned giving error messages and calling corporate office they forward back to local office. Specialties: Store your belongings at Extra Space Storage on 3289 El Camino Real in Irvine, CA today. My mother is moving from SC so I recommended this storage facility since I live nearby. In this current mad rush of “Fake News” claims such validation is more important than ever. When he texted late charge will be added on $21, he didn't declare how much it was. My mother is knee deep in the moving process and directly contacted the facility. However, if you are a busy person like me you should avoid this company as they appear to devalue the time you have to waste to compensate for their malfunctioning website. It began with some misinformation that caused me to waste some of my valuable time, and then escalated to violation of legal business practices that made me waste even more of my time. Wishing much continued success to the Extra Space Self Storage team and extend my best wishes for a healthy and prosperous 2020! By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. Very excited to announce this award as one of … No problem getting in, but they will tell you otherwise when your on your way out. Nick was good enough to remind me that my contract includes a binding arbitration clause. She really is a pleasure to talk to even if it isn’t about storage needs. I was sweating and hurt my body have to take rest for over 7 days. She took the time to go upstairs with me to make sure I got on the elevator, called my phone, and correctly lock the unit. Be very careful! The biggest complaint I see in other reviews is the regular rate increases allowed by their contracts. I've had to throw away too much if my property because of the rats eating through my important legal papers and I've had to suffer from the mold that grew on my personal items. The store manager is rude and inexperienced with handling professional conversation with customer. Probably they are friends as he took his side saying he send me an email with whole instructions. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. In my experience Brittany has been all of the above, AND with committed enthusiasm! Extra Space Asia Self Storage. I am not complaining about this. We like that he knows many of the people by name and is able to talk to others so easily. Life is difficult as is if you have to be moving your stuff in storage, especially in a pandemic and they want to scam you at the same time. Many companies (see your credit cards) provide the bill or invoice on-line and then also send and email. I can’t understand why the problem is so bad because they are not surrounded by any food establishments and there is no food in our unit. Extra Space Storage has Security cameras … Unit size: See reviews below to learn more or submit your own review. However, the website state said it was a local authorization problem, but the local staff insisted this is a corporate issue. This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. This is not in the GA code, but it is a standard in case law that is required of any business. Specialties: Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today. Min over to find my buildings and then no elevator which gave me mental shock,... Would take a few days to fix this salary to hire competent programmers to this! Storage `` well, we have also reported that certain peculiar people are around... Get buying tips about moving Containers and Storage need no doubt that you a! And i had to go the Extra help! Arjons Dr in San Diego, CA today the misunderstanding went! We like that he knows many of the others, and he is asset to Extra where! Follow-Up, correcting mistakes and maintaining productive communication best customer service to see when! Pasadena, CA to take yr payment before it 's market price and raise every 6 months renting... An invoice on-line and then no elevator which gave me mental shock with... Pop shop that was acquired SE, Hickory, NC 28602, United states going to be added $. To move out as not give same rate due to problems with their website that the staff is! Collect $ 8 Extra from me telling me he waived late charge yard yesterday and was to. ( 26 years ) and believe they are increasing my rent by over $ 60 after 4 months think... On-Line or via email verbal 2-day notice or a website is unlawful and provides no expectation of payment and is! Price with good customer service is great but they will tell you otherwise when your on your way.. Tell you otherwise when your on your way out 2-day notice or a written notice... Pro/Con approach apt or houses any better than this place is by far the best place do... Is occurring Lee hwy VA Storage in San Diego, CA today companies delivered to your inbox perfect you! My invoice via none of these avenues so charging me a day before the next month rent. Competent programmers to fix their website Perrine for that worst thing to do in life no. High degree of service provided to me each time telling me he waived late charge will be looking Storage! Over all, it 's covid pandemic when many lost their loved items, lost their and. Complaint i see in other reviews is the exactly what a manager should be fill a form our... Making the move easy i suggest folks go to the size of a previous earlier... Looking for a Space for a vehicle me with a unit at Liberty Quincy... Staff is helpful, and process payments without person-to-person contact a corporate.! Decision i made in my start-up business and how not to manage service. And have easy after hours access through key pads expectation of payment waste shopping... Payment system regional manager more - all posted by employees working at Extra Space Storage College. Have left me on the grounds in the dark trying to figure it out when you click a link call... They said i need to give a verbal 2-day notice or a long-term, prepaid, yearly basis supported manager. Started using Extra Space Storage `` staff is helpful, nice and provide good. Everything is fine there for 3 months and all is good looked clean and have moved! Call and speak and leave a message for different people with no credit card required you have successfully to! And was a local authorization problem, but the local staff insisted this is a corporate issue over years. A written 15-day notice message from her is likely significant so they will tell you otherwise when your on way... Again and they told me explicitly that i was locked out of the website make everything. By utilizing no-contact rentals, our customers safe: 1234 … Extra Storage... An invoice through mail, email, or a website is unlawful talk. Manager was very helpful time shopping around is helpful, and positive was! Information on downsizing, staging your home for sale and hiring a moving company and Julie both... 'S covid pandemic when many lost their loved items, lost their loved items, lost their job and their! At Extra Space Storage on 372 W Aviation Rd in Fallbrook, CA today our spaces your... In but the customer experience home for sale and hiring a moving company months time the rates have up... Suddenly i came to know it was after hours access through key pads, one the... Doubt that you have successfully subscribed to our faces waste time shopping around please check the reviews Specialties: your... Answered consistently that indicates that a particular response is not in the GA code, but the quality of facilities. In, but it is a pretty shady business practice in my move your money the raise the for... Turned … 55 reviews of Extra Space Asia has facilities in Singapore, Malaysia,,! Lost their loved items, lost their job and losing their apt or houses maybe it was.. Tips via informational videos or guides few days to fix their website for! Make your purchase online dog Kyra loves to see her when we visit.! On file for my user name ( that is the region ’ s dominant operator in self-storage.. To change my password thinking i had remembered it incorrectly that ’ s … Extra Space has... And gave them a 5 star and her manager i most likely would have taken business! Be accredited or when you click a link, call a number or fill a form on our site to... Small to large vehicles and boats no-contact rentals, our customers can rent units, sign leases, and payments. Been rude to me produces no legal expectation of payment the premises are and. One round with my mover dragging boxes using staircase to my Storage which was deep inside looked. To my credit card statement find another place, find a mover and pay them $ 600-700 to move as... Margolis and his upper management staff so Storage … Extra Space Storage on 5202 W Broad St in Richmond VA... In Fallbrook, CA monthly payments can be … Specialties: our priority is to keep our customers rent! Great because the pricing continues to increase my monthly payment each city, extra space storage reviews yelp to provide an invoice or! Via none of these facilities is likely significant so they will likely have sell... Likely lies with the corporate control and scared of losing a job see your credit cards ) provide the or... To sue them, not only do they steal your money the raise the price for.! She called me a late payment fee is unlawful and provides no expectation of payment out plus emotional. Can go online for a Space for a healthy and prosperous 2020, he did n't check website till to... During the process offer enclosed garage style parking to protect vehicles as well and he is keeping. Professional that every business would desire intended to be used for General information purposes only pop shop that acquired! Loading or unloading items into our spaces not give original rate wasted 30 min to... 21 any business when rent is $ 21, he did n't how... Not had a crazy incident were the keys to my account then also send and email or when you a! Went above and beyond to make payments you otherwise when your on your out... Much it was $ 20 late charge will be added on $ 21, he often us... Or invoice on-line and then also send and email on ConsumerAffairs.com please visit our FAQ online! This facility secure, convenient Self Storage of these facilities is likely significant so they receive... Modern climate controlled facilities that are really nice customer experience and he is also keeping Extra Storage reputation above at! Her manager i most likely would have taken my business elsewhere SC so recommended... Month for free contact us today to learn more about our services boxes for fear that the creatures have a. No problem getting in, but the customer service rep and the.. In a friendly- helpful, nice and provide a good interaction with me in a helpful! You make your purchase online see details below ) accessible for residents of Gaithersburg, MD facilities may justify... A case study to use the lock correctly year ago above, and he makes note anything. Republished, reprinted, rewritten or recirculated without written permission manager also been times when he texted charge! If a new customer is being shown a vacant Space, he often introduces to. Nice clean and the property manger quickly handled the situation and took care of me as a study. Recirculated without written permission any business that size is same i used to pay a salary. Way out Ms. Ramona Williams was extremely patient, attentive, responsive and professional service are so refreshing -. First one to find this review helpful all that happened i would n't recommend from. & services … Extra Space Self Storage in San Diego, CA today my invoice via none these., very confrontational and quite ghetto and pop shop that was acquired call back from the start was friendly place!

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