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No, your employees can train anywhere, any time. You might as well get the most out of them during the time they are selling in your store! Christmas Selling & Sales Strategies - Perfect for small retailers wanting to maximize Christmas sales. These are all important as well as the ability to compare and contrast, know what competitors offer, and how to overcome common objections. Shifting your focus from just getting retail associates to understand a sales process and moving them to actually using it is going to help you create better customer service, increase both your shopper satisfaction scores and reviews...all of which rolls up into having created an exceptional experience for each and every shopper. Selling to C-Suite Executives. Your goal is for them to master the learning, not just get through it—so explain there will be plenty of time to practice and ask questions.As I’ve said earlier, if someone was a bad associate prior to you offering new or expanded sales training, they’ll still be a bad employee. Many people don’t get this. Our training and content development team has decades of experience in owning and/or operating hundreds of retail locations across many categories including consumer electronics, wireless, apparel, footwear, food … Purpose: Learning to push a stranger’s … Retail training is our specialty and it’s all we’ve done for over 35 years. Customers aren’t fickle; they just want to be treated as someone of value in a store where they are paying their hard-earned money for a product or service. Those associates are inefficient and passive when it comes to driving a sale. Training your employees and having a skilled workforce will drive better results, increasing focus, motivation and staff retention rates by allowing career progression within the company. And there’s always an opportunity to upsell or add-on an additional product. what you would do, or you’ll become overwhelmed and drag out the process. How it works. Strive for continuous improvement. Unless you have a great trainer, the time can go by slowly with little to show for it. It’s about the customer and helping them get the best result, the best way you know how. In 1998 the company was named “Retailer of the Year” by the Kite Trade Association. Yes. Company trainers may show up to train several employees, but due to unexpected schedule changes those employees have to cover the sales floor. Specific onboarding materials and training that answer a new employee’s top questions. Training's products and services, please visit: The individual accounts let you effortlessly keep track of who is doing what and how well they are learning! It depends on how quickly they complete the quizzes, if they have to retake quizzes to pass them, or if they decide to watch some of the lessons over again. One woman called me several months after starting my SalesRX program and told me that since using the program, she’s noticed her customers have all gotten nicer.I had to correct her by saying, “Your customers didn’t get nicer, you did.” When associates learn to build rapport, that learning spills over into your entire corporate culture, which makes your entire retail operation run more efficiently and successfully. If you're not sure if SalesRX is right for you, there's a good chance you're not ready for SalesRX. They don’t parrot a script. Retail sales teams must be trained to appeal to the buyer’s sense of practicality by offering suggestions that connect to their stated needs. At the very beginning of the Retail Sales Academy your staff will learn that great selling is great customer service – it’s not pushy, or rude, or deceitful. No questions asked. To keep training short, they often cut corners, only training what they want—not what the company wants. For an online program, you need a minimum of an hour of content.The time it would take to master that content on the salesfloor with role-playing, trial and error with shoppers, and comfort level of the learner, however, would be closer to thirty to forty hours.Training is not something to get through. You need the SalesRX training program to transform your underperforming or even mid-level sales team into a sales accelerator. Online training that you subscribe to starts under $200 per month. and how to build rapport and trust, how to show a product and demonstrate its features and (more importantly) its benefits, how to contrast and compare products, how to overcome objections to sell value over price, and how to close each and every sale. Training retail salespeople can get sticky. Retail Sales Training program Retail selling is an art which most people have lost because they think it is a low paying job? You need to first learn the five shifts brands use to stop hemorrhaging retail sales to online store owners. It’s all online and completely accessible with only an internet connection. After learning the 6 Steps to the Perfect Purchase your employees get information about the on-going nature of mastering the selling process. You need to have a hard look at yourself to discover why the training is not working.If the training is from a third party and you know it works, ask yourself if it was launched effectively. That training pays back every moment of every day and with every customer.Retail sales training is the only sustainable marketing program for brick and mortar retailers, because untrained employees drive down your overall sales—it takes them longer to sell something than a trained employee. They are doing the training off the clock. That results in higher conversion rates, more units per transaction (UPT), and fewer markdowns.The thing working against most brick and mortar retailers is they are selling someone else’s product, hoping to make a cut. They’re hoping to make this up internationally.". The Retail Sales Academy helps everyone on your staff be the best sales people they can be. The product knowledge phase should allow about 10 hours for the top 25 SKUs.For in-person behavioral retail sales training, or training of the soft skills, allot a minimum of three hours exposure to the material to start. Greet-Uncover-Educate-Suggest-Thank. The employee charged with training may be a great salesperson, but they may have no idea how to train. You can even set up reports to arrive automatically in your inbox (or to your phone if you prefer text messages) so you can easily check on them. Retail training is challenging. Retail Sales Training program, delivered at your location or in a virtual classroom, by our professional facilitators. If you’ve got all green checks – you’re good to go. I train the Five Parts to a Sale: Greet a shopper like they’re coming to your home. AltiSales. Training is the heart and backbone of your retail operations. Emotional Intelligence. There is about 3 hours of video content in the initial Retail Sales Academy course, but the total training time will vary by student. Retail sales training should include anyone in charge of monitoring or managing your sales staff. Your associates need to find and relay as much of that information as possible, and in as nice as way possible, to keep each shopper engaged enough to buy from that salesperson in your brick and mortar store that day. Discover a new era of sales training. We can be reached Monday through Friday 9 am to 5 pm Eastern. But if for any reason you decide in the first 30 days that the Retail Sales Academy isn’t for you, just let us know and you’ll get a full, 100% refund. It is your baseline training about how to open and close a register, how to ring up a sale, how to ship, how to stock shelves, how to pick web orders, how to use mobile POS on tablets, etc.The second is product knowledge training. It’s not as easy as passing a simple test. Therefore, the professional must be prepared to serve customers by first understanding their needs. The only differentiator a store can offer is to craft a truly exceptional experience. Give plenty of heads-up to your team so they feel comfortable. She maintained outstanding flow of merchandise to their “Yo-Yo Universe” kiosks during the volatile yo-yo craze. Huddle. The best online training programs have comprehensive tracking and reporting tools, allowing management to see how their employees are faring at an at-a-glance basis. Every retailer now has an unparalleled opportunity to instantly give their staff powerful, high-impact sales training that will increase sales and ensure an amazing customer experience. It’s not manipulation. Think of them more like an agent for a celebrity. This yo-yo adventure forced Susan and her business partner Bob to boil down 35 years of hard-earned experience into a fun, but no-nonsense, only-if-it-works outlook on business. They can go as fast or as slow as they want to go. Face-to-face training, which is ultimately where you want your associates to excel—face-to-face conversations. This minimized the out-of-stock position most retailers across the country were experiencing and allowed them to sell over two million dollars worth of yo-yos in just over 6 months! Find something in common using a Window of Contact. Having an in-house dedicated trainer position runs $35K-$60K annually, depending on their work experience. To check and see if the system you’re using is compatible with the Retail Sales Academy just click the link below. You never want them to stop training, stop learning and stop improving. A customer journey map that includes the path from your website to your front door, from the first engagement of the shopper by an associate to the close of the sale, from the delivery of the product to the follow-up and re-engagement. That’s why retail sales training is so important. There is little follow-up when training is delivered in a catch-as-catch-can basis with multiple employees. Allow enough time for employees to be off the salesfloor and away from distractions. Big time.The good news is that when you have crafted a retail sales training strategy around an excellent customer service experience, every interaction is mapped, every encounter outlined, and metrics can be placed to analyze how well you are doing at creating an exceptional experience. Knights of the round table used to kneel as an act of servitude to their … Bob was also instrumental in helping create a nationwide yo-yo boom. And there’s no guarantee afterwards that your program will truly lift sales until it is out in the field. They won’t end up using it.If your training is all in-house, take a hard look at your materials and methods. Training service. Without a great retail sales training program, many brick and mortar retailers settle for crumbs when they could have the whole feast. RISE Up is the NRF Foundation training and credentialing program that provides foundational employability skills to help people land jobs and get promoted in retail and beyond. These lessons reinforce what they’ve previously learned and ask them to apply it to the real situations and real products in your store. Serve first to be able to sell. That leads to lower conversion rates and lower overall sales.If you’re serious about competing with online retailers—and you should be—‚you better care about this. The Retail Sales Academy is a WhizBang! A good place to do this is at a coffeehouse, away from all other employees.After they give you reasons why it won’t or can’t work, ask if there are any other reasons they can think of. Way one person retail sales training to another location without closing the store if you are this! Retail selling is getting out on the floor and engaging with your customers too... 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